Answered By: Library Systems
Last Updated: Aug 30, 2017     Views: 4

If there are no problems with the databases it may be that your web browser is remembering previous logins and trying to connect with outdated settings. Simply clear your browser's internet cache and cookies and, to ensure that you are starting from a clean sheet, close the browser down and restart it.

Examples for different browsers (please note different versions of a browser may have slightly different screens but the principles remain the same): 

Internet Explorer

Internet Explorer "Delete browsing history" dialogue bopx showing the "Temporary Internet Files" and "Cookies" options checked for deletion and the "Preserve Favourites website data" checked.

You may want to keep personalisations and saved passwords so select the bare minimum, Temporary Internet Files and Cookies with the option , if available, to Preserve Favourites website data also selected.

 

Firefox

Firefox "Clear All History" dialogue with the Cookies and Cache options selected to be deleted.

You may want to keep personalisations and saved passwords so select the bare minimum, Cookies and Cache.

Chrome

Chrome "Clear browsing data" dialogue, with the "Deleted cookies and other site and plu-in data" and "Empty the cache" options selected.

You may want to keep personalisations and saved passwords so select the bare minimum, Delete Cookies and other site and plug-in data and Empty the cache. 

Further information on clearing your browser  cookies can be found here.

 

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