Answered By: Library Help
Last Updated: Jun 06, 2017     Views: 1

While we are open there will always be a member of the library staff available to assist you.  Some members of the library team will be able to offer you more specialised assistance.  The availability of different teams will vary depending on their size.

*Library Wardens are not available from 20:00 onwards on Fridays as Avenue library is closed.

Customer Service staff are visible at help points at both campus library’s and can be seen ‘roving’ the library to assist library patrons in situ.  They can be identified by their bright yellow lanyards.  These members of staff can assist you with finding resources in the library, borrowing and renewing items, helping you to manage your library account, paying fines, and basic IT support.  They are the best people to speak to if you require assistance as if they are unable to help you themselves they will be able to direct you to the right person.

Learning Development is a resource for all students, where you can receive free guidance and tuition on any academic skill, such as essay writing, dissertations, critical analysis, presentations skills, and Maths and statistics.  You can book a one-to-one appointment or attend one of their drop-in sessions.

Academic Librarians can help with finding and evaluating information in all formats – text, image, video, audio, and digital.  If you would like advice on finding information, or referencing, you can book an appointment to see your Academic Librarian and they will be pleased to help.  

Library Wardens are part of the library’s security team.  They manage our library spaces outside of our core hours.  If you visit during a time when our wardens are managing the building you will be asked to sign in with your University ID card, or provide some form identification if you are a visitor.

We are aware that personal circumstances can prevent you from visiting our library at a time when the team you need are available.  If you are finding it difficult to visit us, please email us at libraryhelp@northampton.ac.uk, or call us on 01604 89 3089, and we will find an alternative way to assist you.