Answered By: Library Help Last Updated: Jun 06, 2017 Views: 11
The time it takes for an item to become available, after you have requested it, can vary. In most situations an item will become available for collection 24 hours after a copy has been returned, and an email will be sent to you to inform you when it is ready. However, the current user of the item is not required to return it to the Library before its current due date.
If there is more than more than one Hold (reservation) on the item (see example below) each borrower will receive a copy of the item in the order that the requests were placed.
In very rare circumstances, personal emergencies (such as bereavement or illness), will prevent borrowers from returning materials on time. If you are concerned that an item you require will not be available in time for you to use it please contact us so we can help you find an alternative.
In all cases the current user of the item will be informed that one of their loans has been requested by others and they will not be able to renew the item beyond the due date.
For assistance with our request system please email firstname.lastname@example.org or visit us in person at one of our libraries and speak to a member of our staff.
If you no longer require an item that you have placed a hold on, please cancel it via your Library Account, so we can free it up for the next person.