Answered By: Library Help
Last Updated: Sep 30, 2016     Views: 26

There are a number of reasons why you might not be able to renew your items:

  • If you have renewed your item 15 times you will need to return it before you’d be able to renew it further.
  • You won’t be able to renew items that have been requested by other users, these will be listed as ‘Hold’ on your account.  Please remember to return ‘Hold’ items on time as you will be charged £1 per day if they are overdue.

  • You can’t renew items that are more than 7 days overdue.
  • If you owe more than £20 you will not be able to borrow any new items from stock, or renew anything that you have on loan.

We can help you if you’re having difficulty with your account.  Just ask a member of the library team or email libraryhelp@northampton.ac.uk.