Q. I cannot download grades from NILE and an error is shown. What can I do?

When trying to download grades using "Work offline", it generates a download button, but when I click on Download, my browser says that "This site can't be reached."



This is currently a bug, which the Blackboard team are aware of and are working to fix.

In the meantime, there is a way to get around the problem:

1. Check for G grades in your grade centre. They may look like either of the G grades in the image below.

NOTE: If you do not have any G grades, but are still experiencing this problem, please contact the LearnTech team (contact details at the bottom of this page)

​​G grades

2. If you are sure that they should be G grades, replace each G with a zero following the steps below. This will fix the issue in most instances.

NOTE: If you believe the G grades should be showing as different grades, please contact the LearnTech team (contact details at the bottom of this page


How to replace G grades with a Zero 

  • Click directly into the cell with a G grade:

G grades

  • ...enter a zero and press the return key:

​​​G grades

  • The grade centre should still display a G grade as shown in the image below.

G grades

  • Repeat for each G grade present. This should enable you to download grades in most instances.


Still having problems? Contact LearnTech

Please contact the LearnTech team via email learntech@northampton.ac.uk, or phone 01604 892696 (Mon-Thur 9am-5pm, Fri 9am-4.30pm) for further assistance with this issue.




  • Last Updated Jan 10, 2018
  • Views 79
  • Answered By Learning Technologists

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