Q. I can't submit my assignment!


Most importantly, don’t panic if you have problems. In the case of a technical problem you will always be allowed the opportunity to submit your work later, in another form or with assistance. There is no penalty or marking cap ever applied providing:

  • You contact your tutor by email prior to or immediately after the deadline, attaching a copy of your submission if possible.
  • You have contacted LearnTech Support to inform them of your problem, including your tutors name.

Before doing either of these, check the NILE home page to see if there is a service interruption or general disruption to TurnitinUK. If there is a disruption, submit as soon as possible once the problem clears. The University will be aware that there was a problem and extend deadlines accordingly.

Here are some common problems you might experience, and their solutions:


Problem: You have an agreed extension from your tutor but have previously submitted a draft version to Turnitin. When you try to submit a version after the due date, you cannot.

Solution: Contact your tutor. They need to delete your draft submission as only one more submission is permitted after the due date. LearnTech Support cannot do this for you without the written permission of your tutor, so please contact them first.

Problem: You have several documents to submit through Turnitin, but only one is accepted.

Solution : You need to combine your files as a single PDF. See : Submitting Portfolios

Problem: My file is too big to upload

SolutionMy file is too Big

The best way to avoid problems is to submit at least one working day before the assignment is due. You will be able to get help from your tutor or LearnTech Support and there will be time to respond to any problems identified in a Turnitin similarity report. Second and subsequent submissions to Turnitin will take 24-48 hours to generate a new report.


  • Last Updated Nov 01, 2017
  • Views 1
  • Answered By Learning Technologists

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